How can I tell what condition a book is in?
All of our books are listed with a "grade" so you can easily determine the quality or condition of the book. In addition, each listing has specific details about the actual book you are buying, as well as a photo. We endeavour to be extra cautious and transparent in this process, as we know difficulties of buying something second hand online. For this reason, you will often find you receive a book in better condition than expected!
A - Near New: A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting but may contain a neat previous owner name. The spine remains undamaged, but books have been opened and read
B - Good: A copy that has been read but remains in clean condition. All pages are intact, and the cover is intact. The spine and cover may show signs of wear such as creases from reading. The copy can include "From the library of" labels or previous owner inscriptions.
C - Well Read: A readable copy. All pages are intact, and the cover is intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text.
Sometimes we will have multiple listings of the same book, but each will be different in some way. Some might have a different cover, be a different size (e.g. trade paperback vs mass market paperback), or they might be in a different condition. This gives you the option to pick the one best suited for you! Prefer your books to stay neat and tidy? Buy an A grade copy. Just wanting to find your next book to take to the beach? Pick C grade. The choice is yours.
I'm looking for X book, do you have it?
We update our stock weekly through a 'Book Drop' of new titles every Tuesday at 7pm. If you are looking for something in particular that isn't listed on the site, feel free to email us at firstname.lastname@example.org and we will check to see if we have it among our books waiting to be uploaded.
Are the photos of the books the real product?
Of course! All our books are listed with a photo of the real, actual product you will receive. You can know it’s a real product photo if it has a small logo Harry Potter figure in the picture. Occasionally we will use stock photos on our social media, but never on a book listing.
What payment methods do you have?
We can accept payment by debit/credit card, PayPal or internet banking. We are working towards offering gift cards, and are looking into layby options - please let us know if this is something that you would be interested in.
How much is shipping?
We have two flat rates for shipping to make it as easy (and cost effective) as possible.
$7 for up to 5 books
$12 for as Many Books as you want
Please note we do not charge extra for rural delivery - books should be accessible to all no matter where you live!
How long does delivery take?
Your order will be processed and packed for shipping within 48 hours and sent via tracked courier. Most orders make it to you in 2 days but rural and South Island deliveries can take up to 4 days. If you place your order on a weekend day, it will be shipped the following Monday.
Do you use sustainable packaging?
Yes! All of our orders are shipped in either re-used cardboard packaging and paper tape, or home compostable shipping bags. We strive to be as zero waste as possible, so aside from the compostable shipping bag, the only waste produced in packaging your order is a packing slip (compostable) and the shipping label (Also compostable now)
As we do not use plastic, please ensure you have somewhere weatherproof for your package to be left. For information on how to compost these products, please visit the Better Packaging Co website.
What is your return policy?
If you have any issues with your order, please contact us in the first instance at email@example.com and we will work with you to solve any problems. We do not offer change of mind returns, as we endeavour to be as transparent as possible in the book listing so you know exactly what you are getting.
Our full return policy is accessed in the footer down below.
Who do I contact if I have any questions?
If you have any questions about a particular book or listing, our sustainability goals or anything which you can’t find an answer to on our website or social media, please contact us and ask. We love hearing from you! Our email is firstname.lastname@example.org